Betting Rules

1. General betting principles

These rules apply to bets placed through the Surge Casino website or any other betting service made available to you. Additional rules may apply to particular sports, competitions, markets, games or betting products. Where a specific rule conflicts with a general rule, the specific rule for that market or product will generally apply. Players should read the information displayed on the relevant betting page before confirming a bet.

You must use the betting service lawfully and only where online gambling is permitted. You are responsible for understanding the laws that apply to you, including any rules relating to your location, age and eligibility. Access may be restricted in some places or for some products. Surge Casino may refuse, restrict or suspend access where it reasonably considers that a player is not eligible to use a service.

You must keep your account information accurate and up to date. An account must be used only by the registered account holder. You must not allow another person to access your account, place bets on your behalf or use your payment method without authorisation. Bets placed through your account may be treated as your responsibility, subject to applicable law and any investigation into unauthorised activity.

• You must meet the applicable minimum age requirement before betting.
• You must provide truthful information when opening and using an account.
• You must protect your login details and notify support if you suspect unauthorised access.
• You must not use the service for unlawful activity, fraud, market manipulation or any other improper purpose.
• You must not place bets while affected by alcohol, drugs or any other condition that may impair your judgement.
• You should check the rules and details of a market before confirming your selection.

3. Sports and event betting

Sports and event bets are settled using the official result or other result source specified in the rules for the relevant market. The result may be determined at the end of the event, after a particular period of play, or at another point stated in the market description. A result may be subject to official confirmation, review or correction where the original result was incomplete or incorrect.

You should check the event name, participants, competition, venue, scheduled time and market type before placing a bet. Similar events may take place on the same day, and an incorrect selection may still be treated as the selection that was confirmed. Information displayed for guidance, including statistics, commentary or estimated times, does not replace the specific settlement rule for the market.

Postponed, abandoned or interrupted events

If an event is postponed, abandoned, interrupted, relocated or otherwise changed, settlement will depend on the rules for that sport, competition and market. Some markets may remain valid if the required condition has already been determined, while others may be cancelled or settled only when the event is completed. If an event is not completed within the period allowed by the applicable rules, affected bets may be declared void.

Dead heats and tied outcomes

Where two or more participants share a result, a dead-heat or tie rule may apply. Under a dead-heat rule, the relevant stake or return may be divided according to the applicable market conditions. The outcome of a tie may also depend on whether the market includes a tie option, a qualifying rule or an official countback. Players should review the market description where these possibilities may affect settlement.

In-play and live betting

Live betting markets may be suspended while an important event occurs, when information is being updated, or when the status of a market is being checked. Delays can occur between an event happening and information being displayed. Bets submitted during a suspension, delay or pricing error may not be accepted or may be reviewed under the applicable rules. You should not assume that a live market is available merely because it is visible on screen.

• The official result may differ from an immediate broadcast or unofficial report.
• A later correction may change an initial settlement where the original result was wrong.
• Player or participant withdrawals may affect whether a market remains valid.
• Rules for player, team, match, season and outright markets may differ.
• A market may be settled using the stated score, placing, time, margin, total or other defined outcome.

5. Errors, void bets and settlement reviews

Technical, human, pricing, display or administrative errors can occasionally occur. Examples may include an incorrect price, duplicated market, wrong event information, delayed status, incorrect participant, calculation error or a market being available after it should have closed. If an error affects a bet, Surge Casino may take reasonable steps to correct the error, cancel the affected bet, settle it using the correct information or apply another remedy permitted by the applicable rules and law.

A bet may be declared void where the market is cancelled, the event does not take place as required, the bet was accepted in error, the selection or event was materially misdescribed, or another voiding condition applies. The treatment of a multiple or combination bet containing a void selection depends on the rules for that bet type. Any remaining valid selections may continue where the relevant rules allow this.

Settlement may take place after the event has ended or after the relevant result has been verified. If a bet is settled incorrectly, the settlement may be reviewed and corrected. This can include correcting an outcome, return, void status or account adjustment. Account balances should not be treated as final until the relevant bet has been properly settled and any required review has been completed.

Questions and disputes

If you believe a bet has been placed, displayed or settled incorrectly, review the bet record and raise the issue through the available customer support channel. Include the bet reference, date, market, selection and a clear description of the concern. Do not provide passwords or sensitive security information in an enquiry. A review may require account, transaction, technical and event information before a decision can be made.

Reviews are handled in accordance with the applicable Terms and Conditions, product rules and legal requirements. Records relating to bets, account activity and communications may be retained for security, compliance, dispute resolution and operational purposes. You should keep your own relevant records, including confirmation screens and transaction information, where practical.

Responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, use only money you can afford to lose and take regular breaks. Never chase losses, borrow money to bet, or increase your stake because you feel you are due a win. If betting stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop and seek support.

Tools and restrictions may be available to help you manage your play, including deposit controls, time reminders, activity monitoring, breaks or account exclusion. The options available may depend on the service and applicable requirements. You can also seek independent gambling support in Australia. Responsible gambling information should be read together with these Betting Rules and the Terms and Conditions.