Surge Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your access to and use of the Surge Casino website, account services, games, promotions and related features. They should be read together with any specific rules, notices, promotional terms, privacy information and responsible gambling material displayed on the website. If a particular promotion or product has additional terms, those terms will apply to that promotion or product if there is any inconsistency.

You accept these Terms & Conditions when you create an account, access an account, deposit funds, enter a game, claim an offer or otherwise use the services. If you do not agree with any part of these terms, you must not use the website or its services. We recommend that you save or print a copy for your records.

Surge Casino may update these terms from time to time. Changes may be made to reflect changes in the services, legal requirements, security practices or business operations. The updated version will be made available on the website, together with the date or other indication of its effective status where appropriate. Continuing to use the services after an update means that you accept the revised terms.

Lawful use

You are responsible for checking that online gambling is lawful for you in the place where you live and where you access the website. You must not use Surge Casino if doing so would breach any law, restriction or legal obligation that applies to you. Access may be restricted in some locations, and we may refuse access or decline an account where required by law or our internal controls.

The website is intended for personal, recreational use. You must not use it for a business, as a service for another person, or for any unlawful purpose. You must use the services honestly and must not attempt to manipulate a game, payment process, promotion, account system or security feature.

3. Deposits, withdrawals and gameplay

You may only deposit funds using a payment method that you are authorised to use. Payment information must be accurate and must belong to you unless an alternative arrangement has been approved in advance. Deposits are intended for use on the website and must not be made for an unlawful purpose or to test a payment instrument.

Available payment methods, minimum or maximum transaction amounts, processing arrangements and any applicable fees will be shown on the website or during the relevant transaction. Payment providers may apply their own terms or charges. Surge Casino is not responsible for delays or costs caused by a bank, card issuer, payment provider, device, network or other third party.

You should check all transaction details before confirming a deposit or withdrawal. A transaction may be declined, reversed, delayed or subject to review where required for security, verification, technical or compliance reasons. Withdrawals may require completion of verification checks and may be returned to an eligible payment method in accordance with applicable procedures.

You remain responsible for any tax, reporting obligation or other financial obligation that applies to you. If a transaction is made in error, is unauthorised, is reversed or is connected with suspected fraud or misuse, we may investigate and take reasonable steps to protect the account, other customers and the services.

Games and results

Each game may have its own rules, instructions, stakes, outcomes and conditions. You must review the relevant game information before playing. A game entry or bet is normally treated as accepted when recorded by the website, subject to any technical issue, applicable game rule or legal requirement. You should not rely on a bet being placed until it is shown as accepted in your account or the relevant game interface.

Game results and account records are determined by the systems used to operate the relevant service, subject to correction of an obvious error or technical malfunction. If there is a communication failure, display error, system fault or other disruption, Surge Casino may suspend the affected activity and review affected transactions. We may correct or cancel activity that was recorded because of an error, malfunction, fraud or breach of these terms.

You are responsible for checking your balance, transaction history and game activity. If you identify a suspected error, you should stop using the affected feature and raise the issue through the available support process with enough information for it to be investigated.

5. Suspension, liability and other legal provisions

Suspension and closure

Surge Casino may suspend, restrict or close an account where reasonably necessary for security, verification, responsible gambling, fraud prevention, compliance, technical or operational reasons, or where you breach these terms. We may also restrict access to a game, promotion or feature without notice where this is necessary or permitted.

If an account is closed or restricted, you must not attempt to create or use another account to avoid that action. Any remaining balance will be dealt with in accordance with applicable law, verification requirements, transaction history and any rights or obligations arising from the closure. Funds connected with fraud, unlawful activity or a serious breach may be withheld or dealt with as permitted by law.

Website availability and liability

We aim to keep the website and services available and accurate, but continuous or error-free access cannot be guaranteed. Services may be changed, interrupted, suspended or withdrawn for maintenance, updates, security, technical faults, third-party issues, legal requirements or other reasons outside reasonable control.

You are responsible for your device, internet connection, software, account security and any charges imposed by your service provider. To the extent permitted by law, Surge Casino is not responsible for loss caused by your failure to protect account details, misuse of the services, an unsupported device, a third-party service or an event outside reasonable control.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to applicable law, you should use the services at your own risk and must follow all instructions, game rules and security requirements displayed on the website.

Intellectual property and complaints

The website, branding, text, graphics, software and other content are protected by intellectual property rights. You may use the website for personal purposes only. You must not copy, reproduce, adapt, distribute, reverse engineer, frame or commercially exploit website content unless you have permission or the law allows it.

If you have a question, complaint or dispute, review the relevant help and support information on the website and provide clear details of the issue. We may ask for information needed to investigate, including account records, transaction details, dates and screenshots. Any dispute will be considered in accordance with applicable law and the procedures made available by Surge Casino.

If any part of these Terms & Conditions is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with the documents referred to in them, set out the general agreement governing your use of Surge Casino.