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Privacy Policy
This Privacy Policy explains how Surge Casino handles personal information when you visit the website, create or use an account, make transactions, contact support or otherwise use our services. We aim to handle information responsibly, transparently and only for reasonable business, operational, security and legal purposes. By using the website, you acknowledge that information may be collected and used as described below.
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Information we collect and why we use it
The information handled by an online casino can vary depending on how you use the website and which services you access. We collect information that is needed to operate an account, provide gaming services, process transactions, meet security requirements and respond to questions. Some information is provided directly by you, while other information is generated when you use the website or interact with our systems.
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Account and contact information
When you register or communicate with us, we may handle information such as your name, date of birth, contact details, login information, account preferences and records of your communications. This information helps us create and administer your account, provide support, confirm account activity and communicate important service information. It may also be used to help maintain accurate records and identify unusual or unauthorised activity.
Identity and verification information
To help verify identity, age, account ownership or other required details, we may request documents or information such as identification documents, proof of address or other verification material. Verification information is used for account checks, fraud prevention, security, responsible operation of the service and compliance with applicable legal obligations. We may also compare information provided at different times to identify inconsistencies or attempts to misuse an account.
Payment and transaction information
We may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related account activity. Payment details may be processed through payment providers or other specialist service providers. We use transaction information to process requested payments, keep financial records, investigate disputes, identify suspicious activity, prevent fraud and meet record-keeping obligations. We do not need to use payment information for unrelated purposes.
Technical, device and usage information
When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information, referring website, access times and information about how features are used. This data helps us operate and secure the website, troubleshoot technical issues, understand performance, prevent abuse and improve the user experience.
Support and communications
If you contact support, we may keep a record of your request, the information you provide, verification steps completed during the conversation and our response. These records help us answer questions, resolve complaints, protect accounts, train support processes and maintain a reliable history of important service interactions.
Cookies, security and storage
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember preferences, keep sessions working, support account security, understand website usage and improve functionality. Some cookies are necessary for core features, while others may help with performance, analytics or personalised settings.
You can manage or restrict cookies through your browser settings. Depending on the browser and the choices you make, disabling cookies may affect sign-in, account functions, preferences or other parts of the website. Removing cookies does not necessarily remove information already collected or stored in account and transaction records.
Security measures
We use reasonable technical, organisational and administrative measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission methods, system safeguards and staff or supplier controls. No website, online service or electronic transmission can be guaranteed to be completely secure, so you should also protect your password, use a secure device and contact support promptly if you believe your account has been accessed improperly.
Storage and retention
Information is stored for as long as it is reasonably needed for the purposes described in this policy, including providing services, maintaining business and security records, resolving disputes and protecting against fraud. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. This can include identity, transaction, account security and communications records.
When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational requirements. Closing an account does not automatically remove every record connected with that account, particularly where retention is required for legal, security, fraud-prevention or dispute-resolution purposes.
Your privacy rights and how to contact us
Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable identity checks, legal exceptions, security requirements and records that must be retained. We will explain if a request cannot be completed in full or if additional information is needed to process it.
Requests you can make
- Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. This right may be limited when records must be kept for legal, security, fraud-prevention or dispute-related reasons.
- Marketing consent: withdraw your consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where one is available.
To exercise these rights or ask a privacy question, contact support@surgecasino.site. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before releasing, changing or deleting information. This is a security step designed to prevent another person from obtaining or changing your data.
Withdrawing consent to marketing does not affect processing that is needed to operate your account, complete transactions, provide security, meet legal obligations or respond to support requests. You may continue to receive essential service communications even after opting out of promotional messages. If you believe information we hold is inaccurate, please contact us so that it can be reviewed and corrected where appropriate.
Changes to this Privacy Policy
This Privacy Policy may be updated when our services, technology, information practices or legal obligations change. The updated version will apply from the date it is made available on the website, unless a different effective date is stated. We encourage you to review this page from time to time. If a change is important, we may provide an additional notice through the website or an appropriate account communication.
If you have a question about this policy, want to exercise a data right or are concerned about how your information has been handled, please contact support@surgecasino.site. We will review the matter and provide a response through an appropriate channel.
